Retail Training & Sales Enablement Analyst

Oriental; San Juan (PR); On-site; USD 40,000 - 60,000; Full time

Job summary

Oriental in Puerto Rico is seeking a Sales Development Trainer to design and deliver training programs that help teams adopt new processes, tools and ways of working while upholding franchise standards and corporate values. This on-site role is based in San Juan and Trujillo Alto.

You will lead orientations, reviews and seminars for internal clients, coaching employees to improve sales and customer service, and coordinate with branch leadership to implement deployments and sustain performance

Qualifications

• Bachelor's degree in Business Administration or related fields.
• 1+ year of experience in a similar training-related position.
• Experience coaching employees and reinforcing sales/service/customer experience standards preferred.
• Fully bilingual - English and Spanish (verbal and written) required.
• Proficiency in MS Office (Excel, PowerPoint, Word) and other business applications.

Responsibilities

• Provides training, orientations, reviews, and seminars to internal clients regarding projects and initiatives.
• Delivers training on operations, sales and services, and customer interactions for new employees.
• Works on project implementation plans in line with deployment strategy and schedules.
• Facilitates instructor-led, virtual and on-the-job training to reinforce knowledge and behaviors.
• Coaches and reinforces sales and service best practices with employees.
• Visits branches and remote networks to review expectations with clients.
• Partners with leaders to identify development opportunities and training solutions.
• Organizes and documents regular meetings to review project activities and deadlines.
• Monitors implementation progress and communicates issues to supervisors.
• Participates in project development and provides demos to clients.
• Communicates client concerns and future needs to the project team.

Skills

Training delivery

Coaching

Communication skills

Project management

Team collaboration

Bilingual English/Spanish

MS Office proficiency

Education

Bachelor's degree in Business Administration

Tools

MS Office

Job description

Oriental in Puerto Rico is seeking a Sales Development Trainer to design and deliver training programs that help teams adopt new processes, tools and ways of working while upholding franchise standards and corporate values. This on-site role is based in San Juan and Trujillo Alto.

You will lead orientations, reviews and seminars for internal clients, coaching employees to improve sales and customer service, and coordinate with branch leadership to implement deployments and sustain performance