Retail Brand Experience Associate, Palo Alto

Avocado Mattress LLC; Palo Alto (CA); Presencial; USD 29.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus

Descripción de la vacante

Avocado Green Brands is hiring a Retail Brand Experience Associate for on-site duties in Palo Alto, CA. The non-exempt, hourly position includes a pay range of $21–$24.50 per hour and potential monthly bonuses.

You will engage customers in person, chats, and virtual appointments to meet sales targets while maintaining product knowledge and delivering exceptional service. You will collaborate with teams across customer experience, production, and logistics to keep operations smooth and the

Formación

• Customer service or retail experience is a plus.
• Experience with live chats and a CRM platform (TalkDesk, Intercom, Kustomer) is a plus.
• Strong communication and a passion for learning.
• Flexible schedule including weekends and holidays.

Responsabilidades

• Achieve sales targets and KPIs with in-person and digital interactions.
• Maintain up-to-date product knowledge and customer service excellence.
• Resolve customer issues and relay feedback to internal teams including tech, marketing, design and product.
• Support events and community programs and optimize area operations.

Conocimientos

Customer service

Sales experience

CRM tools

Communication

Teamwork

Herramientas

TalkDesk

Intercom

Kustomer

Descripción del empleo

Avocado Green Brands is hiring a Retail Brand Experience Associate for on-site duties in Palo Alto, CA. The non-exempt, hourly position includes a pay range of $21–$24.50 per hour and potential monthly bonuses.

You will engage customers in person, chats, and virtual appointments to meet sales targets while maintaining product knowledge and delivering exceptional service. You will collaborate with teams across customer experience, production, and logistics to keep operations smooth and the