Retail Brand Experience Associate — Onsite + Monthly Bonus

Avocado Mattress LLC; Fullerton (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Annual Bonus Plan

Employee product discount

Training and Tools

Job summary

Avocado Green Brands in Fullerton, CA, is seeking a Full-Time Retail Brand Experience Associate. You will work on-site, engage customers in-person and digitally, and help drive sales while maintaining store presentation and product knowledge.

The role emphasizes customer experience, collaboration with cross-functional teams, and participation in events to grow the brand. A flexible weekend schedule and ability to lift up to 200 lbs are required.

Qualifications

• Customer service or retail experience is a plus.
• Experience responding to live chats and using a CRM platform is a plus.
• Experience tracking KPIs or sales goals is a plus.
• Be passionate about the brand values and customer experience.

Responsibilities

• Meet and exceed sales targets and KPIs with team and individual effort.
• Maintain up-to-date product knowledge and brand procedures.
• Provide exceptional customer experiences and resolve issues.
• Relay customer feedback to tech, marketing, design, and product teams.
• Collaborate with customer experience, production, and logistics teams.
• Keep sales floor and displays clean and visually appealing.
• Assist with planning events and community programs.
• Support daily digital sales via chats, phones, and virtual appointments.

Skills

Customer service

Retail experience

CRM experience

Excellent communication

Flexible schedule

Mac & Google Suite

Tools

TalkDesk

Intercom

Kustomer

Job description

Avocado Green Brands in Fullerton, CA, is seeking a Full-Time Retail Brand Experience Associate. You will work on-site, engage customers in-person and digitally, and help drive sales while maintaining store presentation and product knowledge.

The role emphasizes customer experience, collaboration with cross-functional teams, and participation in events to grow the brand. A flexible weekend schedule and ability to lift up to 200 lbs are required.