Retail Brand Experience Associate - On-Site in Boulder, Bonus

Avocado Mattress LLC; Boulder (CO); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Medical (HMO, PPO, HSA)

Dental

Vision

100% Employer Paid Life Insurance

401(k) with employer match

PTO

Volunteer days

Employee product discount

Annual Bonus Plan

Job summary

Avocado Green Brands is seeking a Retail Brand Experience Associate in Boulder, CO. This on-site, full-time role offers hourly pay and monthly bonuses.

You will engage customers through in-person and digital channels, maintain product knowledge, and strive to exceed sales KPIs. You will collaborate with cross-functional teams to ensure exceptional customer experiences, manage events, and uphold brand values of sustainability and social responsibility.

Qualifications

• Customer service or retail experience is a plus.
• Amazing attitude and a desire to learn and grow with a developing brand.
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or sales goals is a plus.
• Familiarity with our brand values of healthy living, environmental awareness, and social responsibility.

Responsibilities

• Meet and exceed sales targets and KPIs with the team and individually.
• Maintain up-to-date product knowledge and procedures.
• Provide a customer-centered approach to sales goals.
• Take coaching and feedback to improve performance.
• Assist guests to resolve issues and deliver exceptional customer experiences.
• Record and relay recurring customer feedback to internal teams to improve experiences.
• Collaborate with customer experience, production, and logistics to maintain low returns.
• Perform other duties as assigned.
• Engage in daily in-person and digital sales activities and keep the sales environment organized.
• Assist with events and community programs.

Skills

Customer service

Retail experience

CRM platforms

Live chats

TalkDesk

Job description

Avocado Green Brands is seeking a Retail Brand Experience Associate in Boulder, CO. This on-site, full-time role offers hourly pay and monthly bonuses.

You will engage customers through in-person and digital channels, maintain product knowledge, and strive to exceed sales KPIs. You will collaborate with cross-functional teams to ensure exceptional customer experiences, manage events, and uphold brand values of sustainability and social responsibility.