Retail Brand Experience Pro — Elevate Customer Experience

Avocado Green Brands

Corte Madera (CA)

On-site

USD 48,000 - 72,000

Full time

8 days ago

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Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Paid time off

Volunteer days

Employee product discount

Annual Bonus Plan

Training and tools

Wellness apps

Referral bonus

Growth opportunities

Job summary

Avocado Green Brands is seeking a FULL-TIME Retail Brand Experience Associate in Corte Madera, CA to drive in-person and digital sales while delivering an exceptional customer experience. You will maintain product knowledge, assist with events, and collaborate cross-functionally to improve operations and reduce returns.

Ideal candidates bring customer service experience, a positive attitude, and familiarity with CRM tools to manage chats, calls, and emails. Weekend availability is required.

Qualifications

Customer service or retail experience is a plus.
Experience responding to live chats and using a CRM platform is a plus.
Positive attitude with a passion for people and learning.

Responsibilities

Engage in daily in person sales activities and virtual appointments.
Maintain a clean, organized, and visually appealing sales floor.
Assist with planning events and community programs.
Respond to customer inquiries via CRM and chats to ensure a wholesome experience.
Collaborate with teams to improve operations and service.
Record customer feedback and relay insights to internal teams.

Skills

Customer service

CRM proficient

Communication

Team player

Sales capability

Tools

TalkDesk

Intercom

Kustomer

Job description

Ideal candidates bring customer service experience, a positive attitude, and familiarity with CRM tools to manage chats, calls, and emails. Weekend availability is required.

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