Retail Branch Sales & Service Leader

First National Bank; Clymer (PA); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

First National Bank is seeking an Assistant Branch Manager in Clymer, PA to lead daily branch operations and support a high-performing sales team. You will develop referral networks, drive cross-selling of banking products, and ensure excellent customer service in a community-focused environment.

The role requires strong communication, organizational skills, and a proactive approach to coaching staff, data quality, and compliance with bank policies.

Qualificações

• High School diploma or GED required.
• Minimum 2 years of related banking experience.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Proficient with MS Word, Excel, and PowerPoint.
• Knowledge of banking policies, procedures, consumer products and services.
• Sales and customer service skills.
• Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Responsabilidades

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain data quality for referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
• Performs other related duties and projects as assigned.

Conhecimentos

Customer service

Communication

Organizational skills

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Sales experience

Banking policies

Referral management

Formação académica

High School or GED

Ferramentas

Branch technology

Descrição da oferta de emprego

First National Bank is seeking an Assistant Branch Manager in Clymer, PA to lead daily branch operations and support a high-performing sales team. You will develop referral networks, drive cross-selling of banking products, and ensure excellent customer service in a community-focused environment.

The role requires strong communication, organizational skills, and a proactive approach to coaching staff, data quality, and compliance with bank policies.