Retail Branch Leader & Sales Coach

First National Bank Of Pennsylvania; Camp Hill (Cumberland County); On-site; USD 48,000 - 68,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking an Assistant Branch Manager in Camp Hill, PA to lead the retail team, grow deposits, and deliver excellent customer service. The role emphasizes developing a personal referral network, executing branch leads, and converting transactions to qualified sales or referrals.

The position oversees branch staff, daily sales activity, and operational duties while adhering to bank policies and core values.

Qualifications

• High School or GED required.
• At least 2 years of related experience.
• Knowledge of banking policies, consumer products and services.
• Proficient in MS Word, Excel, and PowerPoint.
• Strong customer service and communication skills.
• Ability to input and manage referrals and data.
• NMLS Identifier preferred but not required.

Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
• Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.

Skills

Excellent customer service

Excellent communication

Organizational skills

Interpersonal skills

Detail-oriented

Personal computer skills

MS Word

MS Excel

MS PowerPoint

Experience in related position

Knowledge of banking policies

Sales skills

Education

High School or GED

Job description

First National Bank Of Pennsylvania is seeking an Assistant Branch Manager in Camp Hill, PA to lead the retail team, grow deposits, and deliver excellent customer service. The role emphasizes developing a personal referral network, executing branch leads, and converting transactions to qualified sales or referrals.

The position oversees branch staff, daily sales activity, and operational duties while adhering to bank policies and core values.