Retail Branch Leader: Drive Sales & Service

fnbcorp; Monroe (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

F.N.B. Corporation in Monroe, NC is seeking an Assistant Branch Manager to lead daily branch operations and a sales-oriented team. You will drive customer service excellence, manage referrals, and promote cross-selling of bank products to meet client needs.

The role requires strong communication, organizational, and coaching skills, with a focus on risk management and compliance within consumer banking standards. The position involves occasional travel for onboarding and training as needed.

Qualifications

• High School diploma or GED required.
• Excellent customer service and communication skills.
• Knowledge of banking policies, procedures and consumer products.

Responsibilities

• Promote sales through referrals, leads, outbound calls, and identifying customer financial needs.
• Recommend cross-sell of bank products and services with courtesy and professionalism.
• Incorporate FNB digital products into customer interactions.
• Input and maintain data quality for referrals, customers, and applicants.
• Manage daily sales activity with branch staff coaching and sales huddles.
• Coordinate operational duties including scheduling, vault cash, and opening/closing.
• Perform traditional teller transactions as needed.
• Perform other related duties and projects as assigned.
• Adhere to risk management and regulatory requirements in all duties.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Interpersonal skills

PC skills

MS Word

MS Excel

MS PowerPoint

Sales experience

Banking policies

Education

High School diploma or GED

Tools

NMLS license (preferred)

Job description

F.N.B. Corporation in Monroe, NC is seeking an Assistant Branch Manager to lead daily branch operations and a sales-oriented team. You will drive customer service excellence, manage referrals, and promote cross-selling of bank products to meet client needs.

The role requires strong communication, organizational, and coaching skills, with a focus on risk management and compliance within consumer banking standards. The position involves occasional travel for onboarding and training as needed.