Branch Sales & Service Leader

First National Bank; Monroe (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

First National Bank in Monroe, NC seeks an Assistant Branch Manager to lead daily branch operations, manage sales goals, and develop client referrals.

You will supervise customer transactions, coach staff, and ensure compliance with bank policies while delivering exceptional service.

Strong communication, organizational skills, and banking knowledge are preferred; occasional overnight travel for training may be required. This role offers growth opportunities within the Retail unit.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of job-related experience.
• Excellent customer service and communication skills.
• Knowledge of banking policies and consumer products.

Responsibilities

• Promotes the sales process through referrals and cross-selling of bank products.
• Manage daily branch activities and coaching of staff.
• Handle customer transactions and data entry with accuracy.
• Ensure compliance with policies and risk management.
• Coordinate opening/closing and vault cash operations.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

MS Word

MS Excel

MS PowerPoint

PC skills

Sales

Banking knowledge

Time management

Education

High School diploma or GED

Job description

First National Bank in Monroe, NC seeks an Assistant Branch Manager to lead daily branch operations, manage sales goals, and develop client referrals.

You will supervise customer transactions, coach staff, and ensure compliance with bank policies while delivering exceptional service.

Strong communication, organizational skills, and banking knowledge are preferred; occasional overnight travel for training may be required. This role offers growth opportunities within the Retail unit.