Retail Branch Leader — Grow Sales & Service

First National Bank Of Pennsylvania; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

F.N.B. Corporation is seeking an Assistant Branch Manager in North Carolina to lead branch sales and service efforts, coach staff, and ensure quality customer interactions while promoting bank products and digital tools.

The role focuses on developing referral networks, managing daily sales activities, and ensuring compliance with policies and procedures within the consumer banking framework.

Qualifications

• High School diploma or GED required.
• 2 years of related experience.
• Knowledge of banking policies, procedures, consumer products and services.
• Sales and customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.

Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
• Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have responsibility to serve as risk managers by understanding, reporting, responding to, managing and monitoring risk as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to complying with regulatory laws and guidelines.

Skills

Customer service

Communication

Organization

Detail orientation

PC skills

MS Word

MS Excel

MS PowerPoint

Sales

Banking knowledge

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation is seeking an Assistant Branch Manager in North Carolina to lead branch sales and service efforts, coach staff, and ensure quality customer interactions while promoting bank products and digital tools.

The role focuses on developing referral networks, managing daily sales activities, and ensuring compliance with policies and procedures within the consumer banking framework.