Assistant Branch Manager: Sales & Service Leader

First National Bank; Clemmons (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

F.N.B. Corporation in Clemmons, NC seeks an Assistant Branch Manager to lead a busy retail team and uphold consumer banking standards. You will drive referrals, support sales activities, and ensure accurate handling of customer transactions.

The role requires strong customer service, communication, and data‑quality skills, with daily coaching of staff and adherence to risk and regulatory guidelines.

Qualifications

• High School diploma or GED required.
• Minimum 2 years in a related banking or sales role.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Strong organizational, analytical and interpersonal abilities.
• Detail-oriented and computer literate.
• Proficiency with MS Word, Excel, and PowerPoint.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Input and maintain effective data quality for all referrals, customers, and applicants using FNB approved branch technology.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assist with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinate and complete the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• FNB compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Attention to detail

Computer literacy

MS Word

MS Excel

MS PowerPoint

Sales experience

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation in Clemmons, NC seeks an Assistant Branch Manager to lead a busy retail team and uphold consumer banking standards. You will drive referrals, support sales activities, and ensure accurate handling of customer transactions.

The role requires strong customer service, communication, and data‑quality skills, with daily coaching of staff and adherence to risk and regulatory guidelines.