Retail Branch Coach & Sales Leader

First National Investment Services Company L L C; Clemmons (NC); On-site; USD 52,000 - 66,000; Full time

Job summary

F.N.B. Corporation in Clemmons, NC is seeking an Assistant Branch Manager to lead the retail team, drive sales through referrals, and ensure exceptional customer service within the branch.

You will coach staff, oversee daily operations, handle referrals and teller duties as needed, and ensure compliance with bank policies while building a strong local client network.

This role emphasizes risk awareness, data accuracy, and active participation in community outreach to grow relationships.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of related experience.
• Strong customer service and communication skills.
• Knowledge of banking policies and consumer products.
• Preferred: Nationwide Mortgage Licensing System and Registry Identifier.
• May require overnight travel for training.

Responsibilities

• Promotes sales through referrals and cross-selling of bank products.
• Input and maintain referrals, customers, and applicants in branch systems.
• Coach branch staff and conduct pre-shift sales huddles.
• Manage daily sales activity and monitor results.
• Open/close office, supervise vault cash, and perform teller transactions as needed.
• Maintain compliance with policies and risk management program.

Skills

Customer service

Communication skills

Organizational skills

Detail oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Sales experience

Banking policies

Relationship building

Education

High School or GED

Job description

F.N.B. Corporation in Clemmons, NC is seeking an Assistant Branch Manager to lead the retail team, drive sales through referrals, and ensure exceptional customer service within the branch.

You will coach staff, oversee daily operations, handle referrals and teller duties as needed, and ensure compliance with bank policies while building a strong local client network.

This role emphasizes risk awareness, data accuracy, and active participation in community outreach to grow relationships.