Retail Branch Lead — Assistant Manager

First National Bank Of Pennsylvania; Baltimore (MD); On-site; USD 35,000 - 58,000; Full time

Job summary

First National Bank Of Pennsylvania in Baltimore, MD seeks an Assistant Branch Manager to lead sales and service within the retail branch. You will develop referral networks and drive customer solutions, while coaching staff and ensuring compliance with bank policies.

The role emphasizes leveraging branch technology to manage referrals, perform teller tasks as needed, and contribute to risk management. A strong background in customer service and banking products is preferred.

Qualifications

• High School diploma or GED required.
• 2 years of related experience.
• Strong customer service and sales skills.
• Knowledge of banking policies and consumer products.

Responsibilities

• Promotes the sales process through referrals and outbound calling.
• Input and maintain data quality for referrals and customers using branch tech.
• Coach branch staff on prescribed sales activities and monitor results.
• Manage daily operational duties including scheduling, vault cash, and branch opening/closing.
• Perform teller transactions as needed and support risk management.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Sales experience

Banking policies knowledge

Education

High School Diploma or GED

Job description

First National Bank Of Pennsylvania in Baltimore, MD seeks an Assistant Branch Manager to lead sales and service within the retail branch. You will develop referral networks and drive customer solutions, while coaching staff and ensuring compliance with bank policies.

The role emphasizes leveraging branch technology to manage referrals, perform teller tasks as needed, and contribute to risk management. A strong background in customer service and banking products is preferred.