Retail Branch Lead & Growth Coach

First National Bank; Baltimore (MD); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Overtime

Incentive

Equity

Benefits

Job summary

First National Bank is seeking an Assistant Branch Manager in Baltimore to lead sales activities, manage referrals, and support customer service excellence within the retail branch. The role emphasizes building a personal referral network, converting transactions into qualified leads, and adhering to bank policies and core values.

The position includes supervising branch staff, coordinating daily operations, and ensuring data accuracy while delivering a superior customer experience.

Qualifications

• High school diploma or GED required.
• 2 years of related banking experience.
• Strong customer service and communication skills.
• Familiarity with consumer banking products is a plus.

Responsibilities

• Promotes the sales process through referral management and identifying customer financial needs.
• Input and maintain data quality for referrals, customers, and applicants using branch tech.
• Assist with daily sales activity through coaching and pre-shift huddles, monitor sales results.

Skills

Customer service

Communication skills

Organizational skills

Detail-oriented

Computer skills

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Sales skills

Education

High School or GED

Job description

First National Bank is seeking an Assistant Branch Manager in Baltimore to lead sales activities, manage referrals, and support customer service excellence within the retail branch. The role emphasizes building a personal referral network, converting transactions into qualified leads, and adhering to bank policies and core values.

The position includes supervising branch staff, coordinating daily operations, and ensuring data accuracy while delivering a superior customer experience.