Retail Bike Technician

Dicks Inc; Stafford Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Bike Technician to join their dynamic team. This role focuses on delivering exceptional customer service and expertise to cyclists, ensuring each bike is built and repaired to perfection. As part of a dedicated workforce, you will engage with customers, promote company programs, and help achieve sales goals. If you are passionate about cycling and possess the skills to create a positive shopping experience, this is the perfect opportunity for you to make a difference in the lives of athletes and sports enthusiasts alike.

Qualifications

• Prior experience in building, repairing, and selling bicycles is preferred.
• Ability to lift 15 to 35 lbs. occasionally.

Responsibilities

• Build and repair bikes following established procedures.
• Create a world-class customer experience by providing passionate customer service.

Skills

Bicycle Repair

Customer Service

Sales Skills

Education

High School Diploma

Job description

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Join to apply for the Retail Bike Technician role at Dicks Inc

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

Overview
The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will draw from personal experiences and industry research to provide strong product recommendations that meet customer needs.

• Create a world-class customer experience by providing passionate customer service and engaging with customers, especially in our Bike Department.
• Uphold company standards for merchandise presentation.
• Interact genuinely with customers to demonstrate passion, knowledge, dedication, and commitment to their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes following established procedures. Assist with assembling exercise equipment as needed.
• Maintain merchandise presentation standards and signage in the Bike Department as per company standards.
• Follow policies related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all company information.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Teammate Traits
Our traits define what great teammates look like and drive our business while ensuring a positive experience for teammates and athletes. We look for the following traits in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications
- Prior experience in building, repairing, and selling bicycles is preferred.
- Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. occasionally (up to 5 times per hour).
- Ability to work extended periods standing or walking (up to 4 hours).

Targeted Pay Range: $15.50 - $24.25. Starting pay may vary based on location, experience, and the specific position. The actual hourly rate will meet or exceed the applicable minimum wage.

DICK'S Sporting Goods complies with all state paid leave laws and offers a comprehensive benefits package. To learn more, visit www.benefityourliferesources.com.

Required
Retail industry experience preferred.

Seniority level
Entry level

Employment type
Full-time

Job function
Retail and Customer Service

Industries
Retail, Sporting Goods