Medical Equipment Service Technician

STERIS Instrument Processing - EMEA; Freehold (NJ); Remote; USD 47,000 - 67,000; Full time

Job summary

A leading company in healthcare and life sciences is seeking a Medical Equipment Service Technician. This remote, customer-facing role involves troubleshooting and repairing medical equipment in hospitals. Candidates should have mechanical skills and a flexible schedule to meet customer needs. The position offers competitive pay, benefits, and opportunities for advancement.

Benefits

Company Vehicle

Cell Phone

Laptop

Healthcare Benefits

Paid Time Off

401(k) with Match

Tuition Reimbursement

Qualifications

• 4+ years of relevant work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet credentialing requirements.

Responsibilities

• Perform troubleshooting, repairs, and maintenance of medical equipment.
• Collaborate with cross-functional teams to ensure compliance with regulatory requirements.

Skills

Mechanical Skills

Effective Communication

Customer Engagement

Education

High School Diploma or GED

Tools

MS Windows

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing role, primarily working inside hospitals. You will troubleshoot and repair medical equipment used in surgical procedures and support installation on complex mechanical, electromechanical, and electronic units. This includes STERIS's main OEM equipment portfolio, such as washers and sterilizers.

Individuals with experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote, customer-facing position. Candidates must be based in New Jersey to support and service our customers within this territory.

What you'll do as an Equipment Service Technician:

• Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively to prioritize customer and business needs, completing PMs, service calls, warranty calls, installations, upgrades, and other duties.
• Collaborate with cross-functional teams to escalate issues, utilize advanced technology platforms, and ensure compliance with regulatory requirements.
• Provide customers with information, pricing, and repair options, and build relationships with sales to enhance customer experience and identify sales opportunities.
• Support various locations within the assigned territory based on service agreements and customer needs.

Experience, Skills, and Abilities required:

• High School Diploma or GED with 4+ years of relevant work experience, including 2 years in a mechanical/technical role. Certifications or military experience may be considered.
• Valid driver’s license and ability to meet credentialing requirements.
• Customer and team engagement experience.
• Effective communication skills.
• Basic computer skills (MS Windows, email, mobile apps, data entry).
• Flexibility for scheduling, including potential overnight and early/late hours.
• Ability to meet hospital and customer credentialing requirements.

What STERIS offers:

• Competitive salary + incentive program
• Company vehicle, cell phone, and laptop
• Hands-on training
• Paid time off and holidays
• Healthcare, dental, vision benefits
• Flexible spending accounts
• Disability coverage
• 401(k) with match
• Parental leave
• Tuition reimbursement
• Additional benefits and discounts
• Promotion opportunities after 18 months

Pay range: $47,750 - $66,937.50, plus potential commissions. Pay is based on experience, certifications, and other factors.

STERIS is a global provider dedicated to infection prevention and creating a safer world. We are an equal opportunity employer committed to diversity and inclusion.