Field Hardware Technician

ZipRecruiter; Trenton (NJ); Remote; USD 50,000 - 70,000; Full time

Job summary

Datacolor is seeking a Field Hardware Technician to diagnose and repair instruments on-site within the Midwestern US. This remote role requires technical expertise in electronics and proficiency in software tools, along with strong customer interaction skills. A comprehensive benefits package is offered, including health insurance and a 401k plan.

Benefits

Excellent health, dental & vision insurance

Paid Time Off

Community Volunteerism Opportunities

Annual Bonus Potential

Company Matched 401k

Company Sponsored Employee Events

Qualifications

• 1-6 years’ experience in maintaining and repairing lab instruments.
• Proficient in Windows Software, working knowledge of PC.
• Willingness to engage in frequent travel.

Responsibilities

• Diagnosing hardware and software problems at customer's site.
• Repair and maintain instruments at customer locations.
• Keep proper administration in SalesForce according to standard processes.

Skills

Technical education

Windows Software proficiency

Optical knowledge

Team player

Bilingual (Spanish)

Education

Electronics - Electro Mechanical

Tools

SalesForce

Spectro Auditor software

Datacolor Tools QC software

Windows MS Office applications

Job description

Job DescriptionJob Description

Datacolor, a global leader in management solutions, provides software, instruments and services to improve the precision, performance and efficiency of your workflow. For over five decades, Datacolor has earned our reputation as a trusted leader by delivering unmatched capabilities that rapidly address the full spectrum of challenges in textile and apparel, paint and coatings, automotive, plastics, photography and videography, and other industries.

Our global teams provide sales, service and support in over 100 countries throughout Europe, the Americas and Asia.

In order to support our business, we are looking for a Field Hardware Technician.

Position Summary:

You will perform the diagnostics and repair of instruments at customer's site within your designated territory.

Location:

This position covers services in the Midwestern US and will be Remote.

Essential Duties and Responsibilities:

This role will perform, but is not limited to the following responsibilities:

• Diagnosing hardware and software problems involving connectivity, function and performance of instruments and their components by evaluating and analysing the symptoms and using diagnostic software
• Solve problems, repair and maintain instruments at customers site
• Research required information using available resources
• Submit certification data for further processing
  • PM Basic (Certificate)
  • PM Plus (Certificate + spare parts)
  • Colorcheck (Official isocertification)
  • Calibration service (Colorcheck + White Tile)
• Interact with customers in an appropriate manner to provide quotes & obtain payment information and provide problem resolution feedback
• Follow up and make scheduled call backs to customers where necessary
• Maintain customer relationships
• Redirect problems to appropriate support resources
• Keep inventory of used materials
• Monitor and seek to meet set KPI goals
• Detect upselling opportunities
• Receive service requests from system
• Compose a schedule from requests and meet confirmed commit dates
• Train on new product releases and advanced servicing techniques
• Keep proper administration in SalesForce according to standard processes and procedures
  • Document problems
  • Compose orders
  • Register service requests
  • Register test results from troubleshooting
• Must maintain up to date knowledge on all Datacolor instruments and in addition possess working knowledge of:
  • Spectro Auditor software
  • Datacolor Tools QC software
  • Windows MS Office applications
  • SalesForce

Requirements/Qualifications:

• 1-6 years’ experience in maintaining and repairing lab instruments. Optical knowledge is a plus.
• Proficient in Windows Software, working knowledge of PC (Microsoft Office, Windows).
• Technical education . (Electronics - Electro Mechanical)
• Must be a team player and capable of working independently.
• Additional : Spanish, other are a plus.
• Willingness to engage in frequent travel, must have reliable vehicle to drive to customer sites
• Be able to travel to locations within NA, CA or SA (dependent upon region of hire)

Our offer:

Datacolor offers our employees a comprehensive benefits package which includes:

• Excellent health, dental & vision insurance, with options to fit you & your family’s needs.
• Paid Time Off
• Community Volunteerism Opportunities
• Annual Bonus Potential for all FT Employees.
• Company Matched 401k
• Company Sponsored Employee Events

Our Core Values:

Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Team Work, Learning, Ethics and Passion.

Interested:

• Want to work in a company focused on innovative management solutions?
• Looking for flexibility and autonomy in a global and diverse company?
• Want to be able to make daily connections with people all over the globe?
• Do you want to work in an open and informal atmosphere where your personal input is valuable?

Do not hesitate and join Datacolor if the answer is yes!

Datacolor is an Equal Opportunity Employer.

***Offers of employment made by the company are contingent upon satisfactory completion of one or all of the following: a background investigation, education verification, and reference check.***