Retail Banking Team Lead

First State Bank; Decatur (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

First State Bank in Decatur, TX is seeking a Branch Supervisor to oversee Retail Services staff (New Accounts and Tellers) in providing personalized banking services. You will coordinate duties, schedules, evaluate staff performance, and promote a professional, compliant workplace.

You will coach team members on sales conversations, assist customers with complex needs, participate in local marketing, and drive new accounts and referrals while upholding fraud prevention standards.

Qualifications

• Customer service excellence required.
• Strong command of English language and grammar.
• Accurate arithmetic and numerical reasoning.

Responsibilities

• Supervise and coordinate branch activities of Retail Services staff (New Accounts and Teller staff).
• Coach team members on effective sales conversations and customer engagement techniques.
• Support onboarding and training for new staff and ensure compliance and fraud prevention standards.
• Participate in local area marketing initiatives and community engagement activities.

Skills

Customer service

English language

Mathematics

Attention to detail

Job description

First State Bank in Decatur, TX is seeking a Branch Supervisor to oversee Retail Services staff (New Accounts and Tellers) in providing personalized banking services. You will coordinate duties, schedules, evaluate staff performance, and promote a professional, compliant workplace.

You will coach team members on sales conversations, assist customers with complex needs, participate in local marketing, and drive new accounts and referrals while upholding fraud prevention standards.