Personal Banker & New Accounts Specialist

First State Bank; Decatur (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First State Bank’s Decatur Branch is seeking a friendly teller to handle deposits, withdrawals, and new account openings while delivering professional customer service.

You will cross-sell bank products, resolve issues, and follow banking regulations. This full-time role requires accuracy, attention to detail, and teamwork in a fast-paced environment.

Bi-lingual English/Spanish is a plus; comfort with debit cards, online banking, and fraud prevention will help you grow with the team.

Qualifications

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• If hired for a bilingual position – Must be proficient in both English and Spanish language.
• Mathematics – knowledge of arithmetic, algebra, and their applications.
• Excellent attention to detail.

Responsibilities

• Processing deposit & withdrawal transactions
• Balance cash drawer and TCR (Teller Cash Recycler)
• Detecting & reporting fraudulent or suspicious activities
• Evaluating customer needs to suggest appropriate bank products & services
• Opening & processing all available new account types
• Taking wire requests
• Assisting customers with: Debit card and internet banking services
• Check ordering, stop payments, and closing accounts
• Problem resolutions & special requests
• Understanding loan options, including terms and rates (II, III)
• Consumer Loan application process (II, III)
• Complete In-Branch Closing process for Consumer Loan customers (III)
• Performing other miscellaneous customer service functions
• Assisting supervisor with cross-training other staff members (II, III)
• Build customer relationships through needs-based conversations that drive appropriate sales and customer loyalty. Ensure all activities align with compliance requirements and support fraud prevention standards.

Job description

First State Bank’s Decatur Branch is seeking a friendly teller to handle deposits, withdrawals, and new account openings while delivering professional customer service.

You will cross-sell bank products, resolve issues, and follow banking regulations. This full-time role requires accuracy, attention to detail, and teamwork in a fast-paced environment.

Bi-lingual English/Spanish is a plus; comfort with debit cards, online banking, and fraud prevention will help you grow with the team.