Branch Leader, Retail Banking

First Fidelity Bank; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

First Fidelity Bank in Scottsdale seeks a Branch Supervisor to lead daily branch operations, coach tellers and personal bankers, and ensure exceptional client service aligned with our mission and values. You will supervise staff, drive sales and service goals, and maintain compliance while delivering a caring banking experience to the community.

Responsibilities include scheduling, performance coaching, handling complex transactions, and collaborating with leadership to support growth and

Qualifications

• Previous banking experience preferred. Must have at least 18 months of prior experience in customer service and retail sales, demonstrating ability to manage and balance cash transactions.
• Previous supervisory experience preferred.
• Equivalent combination of education and experience may be substituted for stated qualifications.

Responsibilities

• Supervise day-to-day branch operations under Branch/Regional Manager guidance.
• Coach tellers and Personal Bankers to meet sales and service goals.
• Ensure branches adhere to policies, procedures and regulatory requirements.
• Maintain a positive, professional work environment aligned with our core values.

Skills

Customer service

Supervision

Sales

Communication

Team leadership

Education

High school diploma

College degree preferred

Tools

Banking software

Job description

First Fidelity Bank in Scottsdale seeks a Branch Supervisor to lead daily branch operations, coach tellers and personal bankers, and ensure exceptional client service aligned with our mission and values. You will supervise staff, drive sales and service goals, and maintain compliance while delivering a caring banking experience to the community.

Responsibilities include scheduling, performance coaching, handling complex transactions, and collaborating with leadership to support growth and