Retail Banking Supervisor: Lead & Elevate Your Team

Firstdakota; Sioux Falls (SD); On-site; USD 52,000 - 80,000; Full time

Job summary

First Dakota National Bank in Sioux Falls, SD, is seeking a full-time Retail Banking Supervisor to join our Sioux Falls team. This role supervises and coordinates tellers and Universal Bankers at their location, supporting our philosophy of exceptional customer service.

The position requires strong organizational skills, high accuracy, and the ability to train, coach, and mentor staff while managing schedules and addressing customer inquiries.

Qualifications

• Experience supervising tellers and universal bankers.
• Strong customer service and communication skills.
• Ability to train, coach, and mentor staff.
• Attention to detail and compliance with bank policies.

Responsibilities

• Supervise tellers and universal bankers and coordinate daily activities.
• Lead staffing schedules and conduct performance reviews.
• Provide training, coaching, and mentoring to improve service quality.
• Respond to customer inquiries and resolve issues.
• Uphold First Dakota policies and drive a culture of teamwork and accuracy.

Skills

Staff supervision

Customer service

Coaching

Communication

Education

Associate's degree or equivalent

Job description

First Dakota National Bank in Sioux Falls, SD, is seeking a full-time Retail Banking Supervisor to join our Sioux Falls team. This role supervises and coordinates tellers and Universal Bankers at their location, supporting our philosophy of exceptional customer service.

The position requires strong organizational skills, high accuracy, and the ability to train, coach, and mentor staff while managing schedules and addressing customer inquiries.