Retail Banking Supervisor: Lead & Develop a Strong Team

First Dakota National Bank; East Sioux Falls (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

First Dakota National Bank invites applications for a Retail Banking Supervisor in Sioux Falls. You will supervise tellers and universal bankers, train and mentor staff, and ensure excellent customer service. The role emphasizes strong organizational skills, accuracy, and adherence to bank policies.

Hours are Monday–Friday 8:00–5:00, with on-site work in Sioux Falls. A degree or equivalent experience supports success, along with teamwork and effective communication.

Qualifications

• Associate's degree or equivalent from two-year college or technical school, or two years related experience.
• Experience supervising tellers and universal bankers.
• Strong organizational skills, attention to detail, and accuracy.
• Excellent communication and customer service skills.
• Ability to train, coach and mentor staff.

Responsibilities

• Supervise and coordinate activities of tellers and universal bankers.
• Provide training and coaching to staff; manage schedules.
• Respond to internal/external customer inquiries and support.
• Ensure adherence to bank policies and customer service standards.
• Lead staff to expand relationships and improve profitability per account.

Skills

Organizational skills

Attention to detail

Communication skills

Teamwork

Punctuality

Coaching and mentoring

Training staff

Education

Associate's degree or equivalent

Job description

First Dakota National Bank invites applications for a Retail Banking Supervisor in Sioux Falls. You will supervise tellers and universal bankers, train and mentor staff, and ensure excellent customer service. The role emphasizes strong organizational skills, accuracy, and adherence to bank policies.

Hours are Monday–Friday 8:00–5:00, with on-site work in Sioux Falls. A degree or equivalent experience supports success, along with teamwork and effective communication.