Retail Banking Supervisor

Firstdakota; Sioux Falls (SD); On-site; USD 52,000 - 80,000; Full time

Job summary

First Dakota National Bank in Sioux Falls, SD, is seeking a full-time Retail Banking Supervisor to join our Sioux Falls team. This role supervises and coordinates tellers and Universal Bankers at their location, supporting our philosophy of exceptional customer service.

The position requires strong organizational skills, high accuracy, and the ability to train, coach, and mentor staff while managing schedules and addressing customer inquiries.

Qualifications

• Experience supervising tellers and universal bankers.
• Strong customer service and communication skills.
• Ability to train, coach, and mentor staff.
• Attention to detail and compliance with bank policies.

Responsibilities

• Supervise tellers and universal bankers and coordinate daily activities.
• Lead staffing schedules and conduct performance reviews.
• Provide training, coaching, and mentoring to improve service quality.
• Respond to customer inquiries and resolve issues.
• Uphold First Dakota policies and drive a culture of teamwork and accuracy.

Skills

Staff supervision

Customer service

Coaching

Communication

Education

Associate's degree or equivalent

Job description

Why do I enjoy working at First Dakota? Plain and simple, it is the best bank in the region. I have worked for a number of banks in my 39-year banking career and all I can say is that I wish I had found First Dakota earlier. Management is supportive and forward thinking and the entire staff across all areas of the bank is amazing. In my role I have come to know a large majority of our employees and they are a joy to work with and truly care for each other. There is no "greener grass" in the banking industry than First Dakota National Bank. You can easily make a career here. Kevin W. employed since 2007

The core value that stands out to me is Integrity. First Dakota is made up of MANY employees who all seem to have similar morals, work ethics, and goals. Our main goal is to serve our customers in the best way we can at First Dakota, and it truly takes accountability, honesty, respect, and selflessness from each and every one of us to achieve this in the capacity that we do. Katelyn L. employed since 2023

I enjoy working at First Dakota because of the support from the company to promote, train, and educate me throughout my career. The friendships you make at work, the ability to support our community, and the flexible working environment. Kathy G. employed since 1999

My advice to a someone looking at joining the team is choose a job you love, and you will never have to work a day in your life. (I can't take credit for the quote, something that I had heard at some point.) Ed B. employed since 2016

I enjoy the open houses every December. Being in the lobby during those times are my absolute favorite. Madison B. employed since 2021

Join Our Team

We understand that the heart of our community is the people we serve, and we're looking for individuals who share our vision. Our customers' financial choices are driven by their dreams for the future—help us turn those dreams into reality! If you are committed to serving others and doing so with excellence, we want you on our team. Explore our open positions today.

Location: Sioux Falls (East), SD

Job Id:359

# of Openings:1

Retail Banking Supervisor - Sioux Falls First Dakota National Bank is seeking a full-time Retail Banking Supervisor to join our Sioux Falls team. This person supervises and coordinates activities of Tellers and Universal Bankers at their location. Supports and engages in the Bank’s philosophy for exceptional customer services and is responsible for building strong employee relationships through training, coaching and mentoring. Develops subordinates’ skills and encourages their growth, gives positive feedback and manages subordinates’ schedules. Responds to internal/external customer inquiries and provides support. Knowledge of Frist Dakota products and service is required along with strong organization skills, a high degree of accuracy, attention to detail, excellent communication skills, and ability to work well in a team environment. Hours include Monday-Friday 8:00-5:00. Duties

• Managing People - Balances team and individual responsibilities; Delegates work assignments; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members; Provides clear and concise oral and written communication; and facilitates the strategic goals outlined by Executive Management Understand and able to perform Teller and Universal Banking Duties. Assigns duties and work schedules to workers to ensure efficient functioning of department Trains employees in customer service and banking procedures Lead retail staff at their location by identifying opportunities and coordinating staff actions toward expanding existing relationship and identifying additional opportunities to increase profitable services per account and/or household. Lead and coach retails staff in a manner that will help ensure a culture that promotes teamwork and a high level of employee morale. Examines Tellers' reports of daily transactions for accuracy Consolidates and balances daily transactions Ensures supply of money for financial institution's needs based on legal requirements and business demand Monitors and reviews financial institution's security procedures and control access to vault Issues written and oral instructions Studies and standardizes procedures to improve efficiency of subordinates Maintains harmony among workers and resolves grievances Act in accordance with ‘First Dakota National Bank Customer Service Standards’ and provide exceptional customer service with every customer and employee interaction Responsible for staff annual reviews and coaching sessions Establish and update new hire training schedule; delegating training assistance as necessary and appropriate Ensure customer confidentiality by all team members Responsible for resolution to external customer contact escalation and customer complaints Lead and be an active participant in all meetings and developmental training sessions Adhere to compliance procedures and participate in required compliance training Other duties as assigned

Qualifications Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience. Supervisory Responsibilities This job includes supervisory responsibilities, as assigned, handle in accordance with Bank policies and applicable laws. Responsibilities include mentoring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Gives appropriate recognition and constructive feedback to others
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
• Visionary - Displays passion and optimism; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates

Work Environment Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. Physical Demands Medium: The physical demands of this job include bending, sitting, and occasionally lifting up to 50 pounds with or without reasonable accommodation. Requirements of All Employees To perform the job successfully, an individual should demonstrate the following: Adaptability - Adapts to changes in the work environment Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan Design - Demonstrates attention to detail Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed Innovation - Shares suggestions for improving work Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things Judgment - Exhibits sound and accurate judgment Motivation - Measures self against standard of excellence Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values Planning/Organizing - Uses time efficiently; Completes work in a timely manner Problem Solving - Identifies and resolves problems in a timely manner Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit Technical Skills – Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others

Questions? Please contact our Human Resources Department.

We uphold our core values and mission for our employees, customers, and shareholders. We are an Affir... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. EEO is the law.

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