Retail Banking Supervisor

First Dakota National Bank; East Sioux Falls (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

First Dakota National Bank invites applications for a Retail Banking Supervisor in Sioux Falls. You will supervise tellers and universal bankers, train and mentor staff, and ensure excellent customer service. The role emphasizes strong organizational skills, accuracy, and adherence to bank policies.

Hours are Monday–Friday 8:00–5:00, with on-site work in Sioux Falls. A degree or equivalent experience supports success, along with teamwork and effective communication.

Qualifications

• Associate's degree or equivalent from two-year college or technical school, or two years related experience.
• Experience supervising tellers and universal bankers.
• Strong organizational skills, attention to detail, and accuracy.
• Excellent communication and customer service skills.
• Ability to train, coach and mentor staff.

Responsibilities

• Supervise and coordinate activities of tellers and universal bankers.
• Provide training and coaching to staff; manage schedules.
• Respond to internal/external customer inquiries and support.
• Ensure adherence to bank policies and customer service standards.
• Lead staff to expand relationships and improve profitability per account.

Skills

Organizational skills

Attention to detail

Communication skills

Teamwork

Punctuality

Coaching and mentoring

Training staff

Education

Associate's degree or equivalent

Job description

Retail Banking Supervisor - Sioux Falls

First Dakota National Bank is seeking a full-time Retail Banking Supervisor to join our Sioux Falls team. This person supervises and coordinates activities of Tellers and Universal Bankers at their location. Supports and engages in the Bank’s philosophy for exceptional customer services and is responsible for building strong employee relationships through training, coaching and mentoring. Develops subordinates’ skills and encourages their growth, gives positive feedback and manages subordinates’ schedules. Responds to internal/external customer inquiries and provides support. Knowledge of Frist Dakota products and service is required along with strong organization skills, a high degree of accuracy, attention to detail, excellent communication skills, and ability to work well in a team environment. Hours include Monday-Friday 8:00-5:00.

First Dakota National Bank is seeking a full-time Retail Banking Supervisor to join our Sioux Falls team. This person supervises and coordinates activities of Tellers and Universal Bankers at their location. Supports and engages in the Bank’s philosophy for exceptional customer services and is responsible for building strong employee relationships through training, coaching and mentoring. Develops subordinates’ skills and encourages their growth, gives positive feedback and manages subordinates’ schedules. Responds to internal/external customer inquiries and provides support. Knowledge of Frist Dakota products and service is required along with strong organization skills, a high degree of accuracy, attention to detail, excellent communication skills, and ability to work well in a team environment. Hours include Monday-Friday 8:00-5:00.

Duties

• Managing People - Balances team and individual responsibilities; Delegates work assignments; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives;
• Supports everyone's efforts to succeed; Recognizes accomplishments of other team members; Provides clear and concise oral and written communication; and facilitates the strategic goals outlined by Executive Management
• Understand and able to perform Teller and Universal Banking Duties.
• Assigns duties and work schedules to workers to ensure efficient functioning of department
• Trains employees in customer service and banking procedures
• Lead retail staff at their location by identifying opportunities and coordinating staff actions toward expanding existing relationship and identifying additional opportunities to increase profitable services per account and/or household.
• Lead and coach retails staff in a manner that will help ensure a culture that promotes teamwork and a high level of employee morale.
• Examines Tellers' reports of daily transactions for accuracy
• Consolidates and balances daily transactions
• Ensures supply of money for financial institution's needs based on legal requirements and business demand
• Monitors and reviews financial institution's security procedures and control access to vault
• Issues written and oral instructions
• Studies and standardizes procedures to improve efficiency of subordinates
• Maintains harmony among workers and resolves grievances
• Act in accordance with ‘First Dakota National Bank Customer Service Standards’ and provide exceptional customer service with every customer and employee interaction
• Responsible for staff annual reviews and coaching sessions
• Establish and update new hire training schedule; delegating training assistance as necessary and appropriate
• Ensure customer confidentiality by all team members
• Responsible for resolution to external customer contact escalation and customer complaints
• Lead and be an active participant in all meetings and developmental training sessions
• Adhere to compliance procedures and participate in required compliance training
• Other duties as assigned

Qualifications

Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.

Supervisory Responsibilities

This job includes supervisory responsibilities, as assigned, handle in accordance with Bank policies and applicable laws. Responsibilities include mentoring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Gives appropriate recognition and constructive feedback to others
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
• Visionary - Displays passion and optimism; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates

Work Environment

Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

Physical Demands

Medium: The physical demands of this job include bending, sitting, and occasionally lifting up to 50 pounds with or without reasonable accommodation.

Requirements Of All Employees

• Adaptability - Adapts to changes in the work environment
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
• Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
• Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
• Design - Demonstrates attention to detail
• Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed
• Innovation - Shares suggestions for improving work
• Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things
• Judgment - Exhibits sound and accurate judgment
• Motivation - Measures self against standard of excellence
• Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values
• Planning/Organizing - Uses time efficiently; Completes work in a timely manner
• Problem Solving - Identifies and resolves problems in a timely manner
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
• Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
• Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit
• Technical Skills – Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others