Retail Banking Growth & Leadership Manager

Trustmark; Little Creek (DE); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Trustmark in the United States is seeking an experienced Branch Manager to coach management teams and drive profitability, sales, customer experience, and growth initiatives across branches.

You will lead multi-branch staff, ensure compliance with bank policies, build strong internal and community relationships, and collaborate with Risk to maintain prudent lending and risk controls while delivering excellent service to consumer customers.

Qualifications

• Bachelor’s degree or commensurate work experience.
• Minimum ten years of sales and customer service experience.
• Minimum seven years retail branch management experience, including managing multiple locations.
• Proven record of success building and growing consumer relationships.
• Experience with lending and strong credit knowledge.

Responsibilities

• Lead and develop a team of associates to promote productivity and engagement.
• Provide direction to branch management to meet goals and deliver exceptional customer service.
• Conduct branch visits to ensure policy adherence and successful product implementations.
• Monitor and manage sales and business development programs.
• Improve operational efficiency by identifying workflow issues and offering solutions.
• Build partnerships across the enterprise to remove roadblocks to success.
• Ensure policies, procedures and controls align with risk appetite and compliance.

Skills

Leadership

Coaching

Sales

Customer Service

Strategic Planning

Education

Bachelor’s degree in finance, business or related field

Job description

Position will be responsible for providing coaching branch management teams in achieving profitability, sales, customer experience, compliance, and growth initiatives.

Responsibilities:

• Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution to strategic organizational goals
• Provide direction to branch management to ensure all goals are met and exceptional customer service is provided to consumer customers. Hold team accountable for achieving goals
• Conduct branch visits to ensure adherence to bank policies, successful implementation of new products and services and to develop and maintain strong relationships with branch associates
• Monitor, measure and manage sales and business development programs
• Enhance operational efficiencies through the monitoring of branch processes, identification of work flow issues and offering solutions
• Build strong, effective partnerships with colleagues across the enterprise to work together and collaborate to remove roadblocks for success
• Ensure there are comprehensive policies and procedures and appropriate controls in place to ensure consumer banking is prudent and in compliance with the bank’s risk appetite including loan and credit quality
• Collaborate with the Risk division to ensure consumer banking is prudent and the non-performing loan ratio is within the acceptable risk tolerance limits
• Actively participates and creates opportunities for branch leadership and consumer lenders to participate in community organizations to source business development opportunities and demonstrate commitment to the local community
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in finance, business or related field or commensurate work experience
• Minimum ten years of sales and customer service experience, preferably in a retail banking environment
• Minimum seven years retail branch management experience, including managing multiple branch or retail locations
• Proven record of success building and growing consumer relationships
• Minimum five years of progressive leadership experience in building, motivating and coaching successful teams
• Prior experience with lending involving strong credit knowledge and skills which align with the established qualification standards
• Prior experience with coaching teams to provide innovative solutions tailored to customer needs
• Influential communication with the ability to coach by observation and interaction, focused on continually developing and mentoring the team
• Strong financial and business acumen which includes knowledge of bank products/services, lending/fair lending, collateral management, and regulations in a retail banking environment
• Excellent verbal, written and interpersonal communication skills
• Demonstrated ability to solve practical problems
• Demonstrated ability to hold team members accountable to high standards of performance
• Demonstrated ability to lead change and follow through on change initiatives
• Demonstrated experience with sales strategy and sales process development
• Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and system
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment
• Must be able to exercise confidentiality with sensitive information

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!

What You Gain at Trustmark (Compensation & Benefits)

• Comprehensive benefits including medical, dental, vision, long-term disability, and life insurance
• 401k (with up to 6% company match)
• Tuition Reimbursement (must meet eligibility requirements)

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

• Verification of employment, education and other data provided by you on your employment application
• Verification of eligibility to work in the US
• Criminal background check
• Fingerprinting (required for certain positions)