Client Experience Specialist - Banking & Loyalty

PNC; Leesburg (VA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage (HSA)

Dental and Vision

Life Insurance

Disability protection

401(k) with match

Stock purchase plan

Dependent care FSA

Job summary

PNC is recruiting for a Client Experience Associate in Leesburg, VA. This in-office role supports multiple branches and focuses on delivering a superior customer experience while increasing wallet share.

Based in the Leesburg area, you will educate customers, process diverse interactions, and engage in lobby activities to drive loyalty and product referrals across the Retail Bank network.

Qualifications

• Knowledge and abilities aligned with branch banking roles and customer service excellence.
• Ability to identify opportunities and educate customers on products.
• Familiarity with risk awareness and policy adherence.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities and refers as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Supports proactive sales conversations through a defined sales process.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is recruiting for a Client Experience Associate in Leesburg, VA. This in-office role supports multiple branches and focuses on delivering a superior customer experience while increasing wallet share.

Based in the Leesburg area, you will educate customers, process diverse interactions, and engage in lobby activities to drive loyalty and product referrals across the Retail Bank network.