Retail Banking Client Relationship Specialist

Truist Financial Corporation; Shelby (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid vacation

Job summary

Truist Financial Corporation in Shelby, NC is seeking a Regular full-time Teller/Client Service Associate to deliver exceptional client experiences and help clients navigate digital banking solutions. You will support outbound outreach, identify client needs, and refer opportunities to branch specialists while maintaining compliance with policies.

The role requires strong interpersonal skills, ability to multi-task, and flexibility to work weekends or extended hours as needed.

Qualifications

• High school diploma or equivalent education.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to master personal computer (PC) keyboard and software skills necessary for branch automation.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.

Skills

Interpersonal skills

Communication skills

Multi-tasking

PC skills

Travel availability

Education

High school diploma or equivalent education

Tools

Microsoft Office

Job description

Truist Financial Corporation in Shelby, NC is seeking a Regular full-time Teller/Client Service Associate to deliver exceptional client experiences and help clients navigate digital banking solutions. You will support outbound outreach, identify client needs, and refer opportunities to branch specialists while maintaining compliance with policies.

The role requires strong interpersonal skills, ability to multi-task, and flexibility to work weekends or extended hours as needed.