Retail Banking Client Experience Specialist - Bilingual

PNC; Wheeler (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Retail Banking to enhance customer financial wellbeing and loyalty. Based in Jasper, TX, you will engage customers, educate on digital tools and options, and refer opportunities to branch staff. The role emphasizes service-driven sales and accurate branch operations.

Preferred bilingual Spanish speakers are encouraged to apply. In-office position with a focus on delivering a differentiated customer experience across multiple branches in the region.

Qualifications

• No university degree required; related experience or product knowledge acceptable.
• Spanish speaking preferred; bilingual ability is a plus.
• Knowledge of banking products and retail processes.
• Ability to engage customers and educate on digital tools.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Identify banking opportunities and refer to branch staff.
• Engage customers through lobby activities and sales conversations.
• Educate customers on digital options and self-service tools.
• Support accurate teller and branch operations and policies.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree, Certifications, Licenses, Language Assessments, Spanish Speaking - Preferred

Job description

PNC is seeking a Client Experience Associate in Retail Banking to enhance customer financial wellbeing and loyalty. Based in Jasper, TX, you will engage customers, educate on digital tools and options, and refer opportunities to branch staff. The role emphasizes service-driven sales and accurate branch operations.

Preferred bilingual Spanish speakers are encouraged to apply. In-office position with a focus on delivering a differentiated customer experience across multiple branches in the region.