Bilingual Client Experience Associate – Retail Banking

PNC; Green (OH); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

PNC is hiring a Client Experience Associate for our retail banking team, based in Green Brook, NJ. The role emphasizes delivering an exceptional customer experience, educating clients on financial options, and driving loyalty through proactive engagement.

Bilingual Spanish is required, and the position is office-based. The role involves identifying banking opportunities, making referrals, and supporting branch operations while adhering to risk and policy guidelines.

Qualifications

• No university degree required; related experience may be considered.
• Spanish language requirement; bilingual ability is essential.
• Knowledge of banking products and customer service principles.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Engages with customers in the lobby to position PNC products and educate on managing financial transactions using available tools.
• Applies product and procedural knowledge to solve customer problems and ensures accurate teller/branch operations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is hiring a Client Experience Associate for our retail banking team, based in Green Brook, NJ. The role emphasizes delivering an exceptional customer experience, educating clients on financial options, and driving loyalty through proactive engagement.

Bilingual Spanish is required, and the position is office-based. The role involves identifying banking opportunities, making referrals, and supporting branch operations while adhering to risk and policy guidelines.