Client Experience & Loyalty Specialist (Bilingual Preferred)

PNC; Jasper (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life Insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Job summary

PNC is seeking a Client Experience Associate in Jasper, TX within its Retail Banking organization. The role focuses on delivering a superior customer experience, educating customers, and identifying banking opportunities to grow share of wallet.

You will engage customers in the lobby and through proactive conversations, guiding them to appropriate PNC products and services. Spanish language preference is noted, and the position is in-office.

Qualifications

• No university degree typically required; related experience or product knowledge may be helpful.
• Spanish language ability preferred.
• No required certifications or licenses stated.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during customer interactions and refers appropriately to branch staff.
• Performs lobby engagement to connect with customers and position PNC products to meet their needs.
• Educates customers on managing financial transactions using technology and available tools.

Skills

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Jasper, TX within its Retail Banking organization. The role focuses on delivering a superior customer experience, educating customers, and identifying banking opportunities to grow share of wallet.

You will engage customers in the lobby and through proactive conversations, guiding them to appropriate PNC products and services. Spanish language preference is noted, and the position is in-office.