Bilingual Client Experience Specialist - Banking & Loyalty

PNC; Bee Cave (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical / prescription drug coverage

Dental and vision options

Life insurance for employee and depend

Disability protection

401(k) with match

Dependent care reimbursement

Wellness program with incentives

Paid time off including holidays and 2

Job summary

PNC's Bee Cave Branch in Austin, TX is seeking a Client Experience Associate to deliver an exceptional customer experience and promote banking solutions. This in-office role emphasizes building loyalty, guiding customers through financial options, and collaborating with branch staff to increase wallet share.

Spanish language preferred; the position supports a structured sales process, adherence to policies, and a culture that values balance and inclusion.

Qualifications

• Experience in customer service and banking is preferred.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on options.
• Identifies banking opportunities and refers to branch staff.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Problem Solving

Understanding Customer Needs

Job description

PNC's Bee Cave Branch in Austin, TX is seeking a Client Experience Associate to deliver an exceptional customer experience and promote banking solutions. This in-office role emphasizes building loyalty, guiding customers through financial options, and collaborating with branch staff to increase wallet share.

Spanish language preferred; the position supports a structured sales process, adherence to policies, and a culture that values balance and inclusion.