Bilingual Client Experience Specialist

PNC; Clearwater (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Pension and stock purchase plans

Paid time off

Job summary

PNC Financial Services Group, Inc. in Clearwater, FL is seeking a Client Experience Associate within Retail Banking. Based in-office across multiple branches, you will deliver a differentiated customer experience, educate clients on financial options, and refer opportunities to branch staff.

Bilingual Spanish is preferred to assist diverse customers. You will engage with customers through lobby activities, leverage technology to enhance transactions, and support daily branch operations in a

Qualifications

• Experience in customer service or retail banking preferred.
• Bilingual Spanish is preferred to assist a diverse customer base.
• Ability to identify banking opportunities during customer interactions and refer as appropriate.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on available banking options.
• Identifies opportunities through conversations with customers and refers to branch staff as needed.
• Supports proactive sales conversations through a defined process including lobby engagement and teller interactions.

Skills

Banking

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Clearwater, FL is seeking a Client Experience Associate within Retail Banking. Based in-office across multiple branches, you will deliver a differentiated customer experience, educate clients on financial options, and refer opportunities to branch staff.

Bilingual Spanish is preferred to assist diverse customers. You will engage with customers through lobby activities, leverage technology to enhance transactions, and support daily branch operations in a