Client Experience Specialist – Branch Banking

Fairygodboss; Mount Laurel Township (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Paid Holidays

Health insurance

Job summary

PNC Bank in Mt. Laurel, NJ is seeking a Full Time Client Experience Associate in its Retail organization. You will deliver a unique customer experience, educate customers on banking options, and refer opportunities to branch staff to grow share of wallet.

This in-office role emphasizes lobby engagement, live interactions, and adherence to branch procedures while supporting proactive sales and customer loyalty initiatives.

Qualifications

• No university degree required; related experience or education may be considered.
• Strong customer service and retail banking knowledge.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers appropriately.
• Performs lobby engagement to promote PNC products and educate customers.
• Supports proactive sales and loyalty through a defined process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Bank in Mt. Laurel, NJ is seeking a Full Time Client Experience Associate in its Retail organization. You will deliver a unique customer experience, educate customers on banking options, and refer opportunities to branch staff to grow share of wallet.

This in-office role emphasizes lobby engagement, live interactions, and adherence to branch procedures while supporting proactive sales and customer loyalty initiatives.