Branch Customer Experience Banker

PNC; Chester (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Job summary

PNC is seeking a Client Experience Associate based in Chester, NJ, supporting multiple branches in the region. The role emphasizes delivering an exceptional customer experience, educating customers on financial options, and identifying opportunities to grow banking relationships.

In-office position with a strong emphasis on customer loyalty and teamwork. You will engage customers in the lobby, educate them on digital tools for transactions, and refer opportunities to branch staff as part of a

Qualifications

• Strong customer-service mindset with ability to explain financial options clearly.
• Ability to identify banking opportunities and refer to branch staff.
• Comfort using digital tools to educate customers about transactions.

Responsibilities

• Deliver a unique customer experience and educate customers on financial options.
• Identify opportunities during customer interactions and refer accordingly.
• Engage customers in the lobby to promote PNC products and services.
• Support sales conversations through a defined process and drive loyalty.

Skills

Customer experience

Banking products

Communication

Sales referrals

Lobby engagement

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Chester, NJ, supporting multiple branches in the region. The role emphasizes delivering an exceptional customer experience, educating customers on financial options, and identifying opportunities to grow banking relationships.

In-office position with a strong emphasis on customer loyalty and teamwork. You will engage customers in the lobby, educate them on digital tools for transactions, and refer opportunities to branch staff as part of a