Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Plantation (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid holidays

Wellness program

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate at the Nob Hill & Cleary Branch in Plantation, FL. The role focuses on delivering a superior customer experience, educating clients on financial options, and driving loyalty through proactive conversations and referrals to branch staff.

The position emphasizes in-office collaboration, adherence to policies, and daily branch operations to support customer needs and financial wellbeing.

Qualifications

• No Degree
• Demonstrated knowledge in customer service in banking or retail
• Familiarity with branch banking procedures and policies

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives and leverages technology to help manage transactions.
• Supports proactive sales conversations and referrals to branch staff.
• Maintains accurate branch operations and risk-aware practices.

Skills

Accountability

Banking

Branch Banking

Customer Experience (CX)

Customer Service

Leveraging Technology

Proactive Sales Competencies

Problem Solving

Understanding Customer Needs

Digital Awareness

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate at the Nob Hill & Cleary Branch in Plantation, FL. The role focuses on delivering a superior customer experience, educating clients on financial options, and driving loyalty through proactive conversations and referrals to branch staff.

The position emphasizes in-office collaboration, adherence to policies, and daily branch operations to support customer needs and financial wellbeing.