Retail Banking Advisor - Growth & Service

Woodforest; Wilmington (DE); On-site; USD 40,000 - 55,000; Full time

Job summary

Woodforest National Bank in Mocksville, NC is seeking a Banker to grow retail customer relationships through exceptional service, proactive product recommendations, and precise transaction handling. This front-line role emphasizes ownership, service, and integrity as part of Woodforest's core values.

You will engage customers, explain banking products and digital tools in simple terms, and support branch marketing efforts.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Identify customer needs and recommend banking solutions to drive sales
• Achieve individual sales goals through referrals and outreach
• Resolve customer inquiries at first contact with internal partners as needed
• Maintain accurate transactions, account openings, and regulatory adherence
• Explain complex solutions in simple terms

Skills

Proactive sales

Coaching openness

Flexible hours

Communication skills

Problem-solving

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank in Mocksville, NC is seeking a Banker to grow retail customer relationships through exceptional service, proactive product recommendations, and precise transaction handling. This front-line role emphasizes ownership, service, and integrity as part of Woodforest's core values.

You will engage customers, explain banking products and digital tools in simple terms, and support branch marketing efforts.