Retail Banking Advisor for Growth and Service

Woodforest; Wooster (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Woodforest National Bank is seeking a personable Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service and proactive marketing of banking solutions.

In this role you will open and service deposit accounts, advise customers on products and digital tools, and ensure accurate transactions while adhering to policies and regulations. Strong communication and problem-solving skills are essential in a fast-paced retail environment.

Qualifications

• Minimum of 2 years of retail sales and/or customer service experience.
• High School Diploma or equivalent required.
• Willingness to accept coaching and feedback.
• Ability to work flexible or extended hours based on branch needs.
• Prior in-store retail banking experience is preferred but not required.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through referrals and outreach.
• Process transactions and open accounts accurately.
• Explain products and digital tools in simple terms.
• Maintain regulatory compliance in operations.

Skills

Retail sales

Customer service

Communication

Problem solving

Organizational skills

Flexibility

Confidentiality

Attention to detail

Education

High School Diploma

Tools

Cisco Duo

Job description

Woodforest National Bank is seeking a personable Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service and proactive marketing of banking solutions.

In this role you will open and service deposit accounts, advise customers on products and digital tools, and ensure accurate transactions while adhering to policies and regulations. Strong communication and problem-solving skills are essential in a fast-paced retail environment.