Retail Banking Growth & Service Specialist

Woodforest National Bank; Morehead City (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

ESOP

401(k) Match

Medical coverage

Paid Time Away

Job summary

Woodforest National Bank in Morehead City, NC, is seeking a full-time Banker to build and grow retail customer relationships through exceptional service and proactive marketing of products. You will contribute to Woodforest's core values of Ownership, Service, Community, and Integrity in daily customer and team interactions.

The role emphasizes ownership of customer inquiries, accurate transaction processing, and the ability to explain complex solutions simply while supporting digital banking

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Explain complex solutions in a simple to understand way.

Skills

Retail sales

Customer service

Communication

Problem solving

Referral / marketing outreach

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Morehead City, NC, is seeking a full-time Banker to build and grow retail customer relationships through exceptional service and proactive marketing of products. You will contribute to Woodforest's core values of Ownership, Service, Community, and Integrity in daily customer and team interactions.

The role emphasizes ownership of customer inquiries, accurate transaction processing, and the ability to explain complex solutions simply while supporting digital banking