Retail Banking Advisor — Growth & Service

Woodforest; Mocksville (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Woodforest National Bank is seeking a full-time Banker to join our branch team in a customer-focused role. You will build relationships, offer banking solutions, and guide customers through digital tools while delivering the Woodforest Experience.

You will work to meet sales and service goals in a fast-paced retail environment. Ideal candidates thrive on helping people, demonstrate integrity, and adapt to community-focused banking.

Qualifications

• Minimum 2 years of relevant retail sales and/or customer service experience.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and adherence to policies, procedures, and regulatory requirements.
• Explain complex banking solutions in a simple, easy-to-understand way.

Skills

Retail sales

Customer service

Communication

Problem-solving

Sales referrals

Education

High School Diploma or equivalent

Tools

POS systems

Digital banking tools

Job description

Woodforest National Bank is seeking a full-time Banker to join our branch team in a customer-focused role. You will build relationships, offer banking solutions, and guide customers through digital tools while delivering the Woodforest Experience.

You will work to meet sales and service goals in a fast-paced retail environment. Ideal candidates thrive on helping people, demonstrate integrity, and adapt to community-focused banking.