Retail Banking Relationship Advisor

Woodforest; Hendersonville (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Woodforest National Bank seeks a Banker to build customer relationships and drive retail sales in Hendersonville, NC. The role emphasizes serving customers with warmth, explaining banking solutions simply, and supporting digital tools in a fast-paced branch environment.

The position requires strong customer service, problem-solving, and flexible hours to meet branch needs while upholding Woodforest’s service standards and core values.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Take ownership of delivering strong retail performance by identifying customer needs and recommending banking solutions
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach
• Resolve customer inquiries or concerns at first point of contact with internal partners as needed
• Maintain accurate transaction processing and account opening with policies and regulatory adherence
• Explain complex banking solutions in a simple, easy-to-understand way
• Deliver warm, personalized service and engage customers in meaningful conversations about financial needs
• Support digital banking tools and platforms to enhance the customer experience
• Collaborate with branch team to drive community engagement and in-store promotions

Skills

Retail sales

Customer service

Communication

Problem solving

Time management

Education

High School Diploma or equivalent

Job description

Woodforest National Bank seeks a Banker to build customer relationships and drive retail sales in Hendersonville, NC. The role emphasizes serving customers with warmth, explaining banking solutions simply, and supporting digital tools in a fast-paced branch environment.

The position requires strong customer service, problem-solving, and flexible hours to meet branch needs while upholding Woodforest’s service standards and core values.