Retail Banking Advisor — Growth & Service

Woodforest National Bank; Baytown (TX); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Woodforest National Bank is hiring a Banker II in Baytown, TX. The role centers on growing retail customer relationships through excellent service and proactive product marketing. You will handle branch operations with integrity and guide customers toward appropriate banking solutions.

Expected to engage with the community, support digital tools, and maintain a welcoming, professional environment while achieving branch goals.

Competenze

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Mansioni

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Resolve customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and regulatory compliance.
• Explain complex banking solutions in simple, easy-to-understand terms.
• Create warm, welcoming, and personalized interactions with every customer, every day.
• Support digital banking tools and platforms to enhance the customer experience.
• Build relationships with customers and community members as a trusted neighborhood bank representative.

Conoscenze

Strong communication

Organizational skills

Problem-solving

Formazione

High School Diploma or equivalent

Strumenti

Cisco Duo app

Descrizione del lavoro

Woodforest National Bank is hiring a Banker II in Baytown, TX. The role centers on growing retail customer relationships through excellent service and proactive product marketing. You will handle branch operations with integrity and guide customers toward appropriate banking solutions.

Expected to engage with the community, support digital tools, and maintain a welcoming, professional environment while achieving branch goals.