Retail Banker II: Growth, Service & Community

Woodforest National Bank; Shelbyville (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, building and growing retail customer relationships with exceptional service and proactive marketing of banking products. You will execute operational excellence and support digital tools, while living Woodforest's core values in every interaction.

The role emphasizes helping people, retail sales, and a commitment to community engagement, with flexibility for branch hours and regional travel as needed.

Qualifications

• Minimum of 2 years of relevant retail sales or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Excellent communication, organizational, and problem-solving skills.
• Willingness to accept coaching and feedback to improve performance.
• Ability to work flexible or extended hours as branch needs require.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Deliver warm, personalized interactions and clearly explain banking products, services, and digital solutions.
• Open and maintain deposit accounts and consumer loan products with accuracy and compliance.
• Maintain operational excellence through accurate transaction processing and adherence to policies and regulatory requirements.
• Support community events, outreach activities, and in-store promotions aligning with Woodforest's mission.

Skills

Business development

Coachable

Flexible hours

Customer service

Product knowledge

Discretion

Organization

Financial literacy

Retail sales experience

Retail banking experience

Willingness to learn

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Cisco Duo

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, building and growing retail customer relationships with exceptional service and proactive marketing of banking products. You will execute operational excellence and support digital tools, while living Woodforest's core values in every interaction.

The role emphasizes helping people, retail sales, and a commitment to community engagement, with flexibility for branch hours and regional travel as needed.