Retail Banker II - Customer Growth & Service

Woodforest; Humble (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

ESOP ownership

401(k) match

Paid time off

Medical coverage

Well-being program

Career growth opportunities

Job summary

Woodforest National Bank in Humble, TX is seeking a friendly Banker to serve as a frontline ambassador, building and growing retail customer relationships through exceptional service and proactive marketing of banking products.

You will handle teller duties, open deposit accounts, explain digital tools, and support branch marketing and community engagement while upholding Woodforest’s core values of Ownership, Service, Community, and Integrity.

Qualifications

• Minimum 2 years of relevant retail sales or customer service experience.
• In-store retail banking experience preferred but not required.
• Able to work flexible or extended hours.
• Strong communication, organizational, and problem-solving skills.
• Willing to accept coaching and feedback.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve sales goals through referrals and outreach.
• Resolve inquiries at first contact and ensure timely resolution.
• Open and maintain deposit accounts and process transactions with accuracy.
• Explain complex banking solutions in simple terms.
• Deliver the Woodforest Experience with warm, personalized service.
• Promote digital banking tools and platforms to customers.
• Build relationships with customers, partners, and the community.
• Participate in local marketing and community events.
• Uphold confidentiality and comply with regulatory guidelines.

Skills

Retail sales

Customer service

Communication

Problem-solving

Coaching/adaptability

Sales referrals/outreach

Education

High School diploma or equivalent

Job description

Woodforest National Bank in Humble, TX is seeking a friendly Banker to serve as a frontline ambassador, building and growing retail customer relationships through exceptional service and proactive marketing of banking products.

You will handle teller duties, open deposit accounts, explain digital tools, and support branch marketing and community engagement while upholding Woodforest’s core values of Ownership, Service, Community, and Integrity.