Banker II — Retail Banking Growth & Community Impact

Woodforest; Hondo (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

ESOP

Health benefits

Paid time off

401(k) match

Career growth

Job summary

Woodforest National Bank in Texas aims to deliver the Woodforest Experience through exceptional service and proactive banking solutions. You will help customers with day-to-day banking needs, promote digital tools, and contribute to branch success.

The role emphasizes teamwork, integrity, and a customer-first mindset. A commitment to Woodforest’s values and flexibility in scheduling supports ongoing growth in a busy retail environment.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through referrals and outreach.
• Handle inquiries with first-contact resolution and escalate when needed.
• Process transactions accurately and open accounts in compliance with policies.
• Explain retail banking products and digital tools clearly to customers.
• Maintain professional, friendly service in a fast-paced environment.

Skills

Retail sales

Customer service

Sales referrals

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Texas aims to deliver the Woodforest Experience through exceptional service and proactive banking solutions. You will help customers with day-to-day banking needs, promote digital tools, and contribute to branch success.

The role emphasizes teamwork, integrity, and a customer-first mindset. A commitment to Woodforest’s values and flexibility in scheduling supports ongoing growth in a busy retail environment.