Retail Banker: Build Relationships & Service

Woodforest National Bank; Decatur (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

ESOP ownership

401(k) company match

Growth opportunities

Paid time away

Medical coverage

Disability & life insurance

Well-being program

Resource Champions

Competitive base pay

Job summary

Woodforest National Bank in Alabama seeks a full-time Banker to grow retail customer relationships through exceptional service and proactive marketing of banking products. The role emphasizes ownership, service, community involvement, and integrity in every customer and team interaction.

The position requires the ability to explain banking solutions simply, handle branch operations accurately, and support digital tools in a fast-paced retail environment.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve sales goals through referrals and marketing outreach.
• Resolve customer inquiries at first contact.
• Maintain accurate transactions and account openings.
• Explain complex solutions simply.
• Deliver warm, personalized interactions with every customer.
• Explain banking products and digital solutions clearly.
• Support digital banking tools.
• Build relationships with customers, retail partners, and community members.

Skills

Proactive sales

Open to coaching

Flexible hours

Problem solving

Confidentiality

Attention to detail

Product knowledge

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Alabama seeks a full-time Banker to grow retail customer relationships through exceptional service and proactive marketing of banking products. The role emphasizes ownership, service, community involvement, and integrity in every customer and team interaction.

The position requires the ability to explain banking solutions simply, handle branch operations accurately, and support digital tools in a fast-paced retail environment.