Customer-Driven Banker II: Sales & Service

Woodforest National Bank; Northport (AL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

ESOP ownership

401(k) match

Paid time away

Medical coverage

Job summary

Woodforest National Bank in Northport, AL, is seeking a Branch Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service and proactive marketing of banking products.

The role emphasizes ownership of customer needs, compliant operations, and community engagement while upholding Woodforest’s core values. Full-time position with flexibility for varied hours and nearby-branch support as needed.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.
• Provide dependable, efficient service while maintaining professionalism, composure, and a positive attitude in a fast-paced retail environment.
• Uphold the highest ethical standards by safeguarding customer confidentiality, privacy, and sensitive information.
• Perform branch servicing duties including teller transactions, cash handling, balancing, ordering cash, vault activities, audits, ATM servicing, and workspace upkeep.
• Open and maintain deposit accounts and consumer loan products with accuracy and attention to compliance standards.

Skills

Customer service

Retail sales

Communication

Problem-solving

Sales referrals

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank in Northport, AL, is seeking a Branch Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service and proactive marketing of banking products.

The role emphasizes ownership of customer needs, compliant operations, and community engagement while upholding Woodforest’s core values. Full-time position with flexibility for varied hours and nearby-branch support as needed.