Relationship Banker: Grow Retail Banking & Community

Woodforest National Bank; Gardendale (AL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

PTO

Medical coverage

ESOP

401(k) match

Life insurance

Job summary

Woodforest National Bank seeks a BankER in Gardendale, AL to strengthen retail customer relationships and deliver the Woodforest Experience. You will focus on proactive product recommendations, service excellence, and compliant operations in a fast-paced branch setting.

The role emphasizes ownership of customer needs, teamwork, and the ability to explain banking solutions clearly while supporting digital tools and community engagement.

Qualifications

• Minimum 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Willingness to accept coaching and feedback
• Strong communication, organizational, and problem-solving skills
• Flexible to extended hours as branch needs require

Responsibilities

• Deliver strong retail performance by identifying customer needs and recommending banking solutions
• Achieve individual sales goals through proactive conversations and referrals
• Handle inquiries and resolve issues at first contact with internal partners as needed
• Maintain accurate transactions, process accounts, and comply with policies/regulations
• Explain complex financial products in simple terms

Skills

Retail sales

Customer service

Communication

Problem solving

Sales referrals

Education

High School Diploma or equivalent

Job description

Woodforest National Bank seeks a BankER in Gardendale, AL to strengthen retail customer relationships and deliver the Woodforest Experience. You will focus on proactive product recommendations, service excellence, and compliant operations in a fast-paced branch setting.

The role emphasizes ownership of customer needs, teamwork, and the ability to explain banking solutions clearly while supporting digital tools and community engagement.