Retail Backroom Specialist for Customer Experience

The TJX Companies, Inc.; Wilmington (DE); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Comprehensive benefits

Job summary

Marshalls in Wilmington, DE is hiring to deliver a high-quality customer experience. The role involves engaging with customers, processing transactions, supporting checkout and returns, and maintaining store standards.

The position emphasizes strong communication, reliability, and the ability to adapt to a fast-paced retail environment. Experience in retail is preferred, with emphasis on collaboration and policy adherence.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to change.
• Works well with peers and supervisors.
• Retail customer experience is preferred.

Responsibilities

• Model and deliver customer experience practices with customers.
• Ring purchases/returns accurately and count change per procedures.
• Promote credit and loyalty programs.
• Uphold merchandising standards and processes.
• Prepare merchandise for the sales floor according to procedures.
• Support store recovery and maintain cleanliness.
• Participate in safety and loss prevention initiatives.
• Adhere to labor laws and store policies.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls in Wilmington, DE is hiring to deliver a high-quality customer experience. The role involves engaging with customers, processing transactions, supporting checkout and returns, and maintaining store standards.

The position emphasizes strong communication, reliability, and the ability to adapt to a fast-paced retail environment. Experience in retail is preferred, with emphasis on collaboration and policy adherence.