Retail Customer Experience Associate

The TJX Companies, Inc.; Wilmington (DE); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., in Wilmington, DE, offers a role focused on delivering a superior customer experience in a fast-paced retail environment. Starting pay ranges from $15.00 to $15.50 per hour, with opportunities to engage in credit and loyalty programs and contribute to a well-organized sales floor.

The position emphasizes strong communication, teamwork, and adaptability, with duties involving everyday store operations, safety, and customer interactions.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Responsible for delivering a highly satisfied customer experience by engaging with customers and maintaining a clean store environment
• Rings customer purchases/returns and handles cash according to procedures
• Promotes credit and loyalty programs
• Maintains merchandising standards and processes merchandise for the sales floor
• Participates in store recovery, safety, and loss-prevention initiatives
• Adheres to labor laws, policies, and procedures
• Supports the store’s shrink reduction goals and programs
• Other duties as assigned

Skills

excellent customer service skills

flexible schedule

communication and organizational

multi-tasking

adaptability to changes

lifting heavy objects

teamwork with peers and supervisors

retail customer experience

Job description

Marshalls, part of The TJX Companies, Inc., in Wilmington, DE, offers a role focused on delivering a superior customer experience in a fast-paced retail environment. Starting pay ranges from $15.00 to $15.50 per hour, with opportunities to engage in credit and loyalty programs and contribute to a well-organized sales floor.

The position emphasizes strong communication, teamwork, and adaptability, with duties involving everyday store operations, safety, and customer interactions.