Retail Backroom Lead — Manager on Duty & Coach

Sierra; West Bend (WI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Job summary

TJX Companies is seeking a Key Carrier at the Sierra Store 0146 in West Bend, WI. This role extends the Coordinator position and includes leadership duties, open availability for nights and weekends, and a strong focus on customer service.

The Key Carrier acts as Manager on Duty when needed, ensures proper store operations, coaches Associates, and maintains staffing coverage while following company policies. Strong communication and problem-solving skills are essential.

Qualifications

• Ability to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Proven problem solving skills.
• Capable of multi-tasking and adapting to changing directions.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides coaching to Associates.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Communicates effectively with management and Associates when setting priorities; provides progress updates.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Flexible schedule

Team player

Problem solving

Multi-tasking

Strong communication

Job description

TJX Companies is seeking a Key Carrier at the Sierra Store 0146 in West Bend, WI. This role extends the Coordinator position and includes leadership duties, open availability for nights and weekends, and a strong focus on customer service.

The Key Carrier acts as Manager on Duty when needed, ensures proper store operations, coaches Associates, and maintains staffing coverage while following company policies. Strong communication and problem-solving skills are essential.